Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund*.   Please use the Contact Us tab to begin the Return/Exchange process.

No Returns on body care and Fahlo products.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  Refunds will be processed to the payment method used (e.g. gift card for gift card, credit/debit for credit/debit).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as we can with instructions for how to return items from your order.

*Any product that has a safety/hygiene seal is not returnable. (example: lotions, lip balms, sheet masks, all oils, etc...)  Air purifiers and oil diffusers are also not returnable, except in the case of a defective product.

**Sale Items are not returnable.

Shipping

Most orders will ship within 2-3 business days.  Once shipped, delivery timeframes for orders within the USA are usually 2-7 days, with orders shipped to Canada typically take about 2-3 weeks.  These delivery timeframes are based on average shipping times as we have experienced them, and are not a guarantee of when they will arrive.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. 

Once packages have been dropped off with the shipping carrier, we are no longer responsible for said package.  Unfortunately, porch pirates exist.  If your tracking number says a package was delivered but you cannot find it, it will be up to you to contact the delivering company (and possible local Police) to file a report.  Only domestic packages shipped via USPS Priority/Express have insurance included.

For Our International Customers

Please note that we currently ship online orders only within the United States. If you reside outside the U.S. and would still like to place an order, you’re welcome to call us at 1-541-799-0990 to order by phone. Our team is available daily from 11:00 AM to 5:00 PM (PST).

We’re unable to process order requests submitted through the Contact Form—thank you for understanding.

Please keep in mind that your country may assess VAT or import taxes, which are the buyer’s responsibility. Additionally, we cannot legally mark packages as gifts or declare a lower value, as doing so is a federal offense.